Mau777 Privacy Policy – Your Personal Data Protection

1 Introduction

Mau777 ("we", "Platform" or "mau777.vu") takes our responsibility for protecting users' personal data seriously. This Privacy Policy is drafted in accordance with international data protection standards and explains our practices in handling your personal information.

This policy applies to all users who access the mau777 platform via the website, mobile app, or any other digital channel we operate. "Personal data" refers to any information that can be used to identify you directly or indirectly — including your name, email address, phone number, IP address, and financial information.

We believe transparency is the foundation of trust. That is why this document is written in plain, easy-to-understand language rather than confusing legal jargon. You have the right to know what happens with your data, and we are responsible for telling you.

2 Information We Collect

Mau777 collects your personal data through several means depending on how you interact with our platform:

a) Information you provide directly:

• Full name, date of birth, and gender upon account registration.
• Email address and mobile number for verification and communication purposes.
• Home address and identity document (MyKad) details during the KYC (Identity Verification) process.
• Bank account or e-wallet details registered for deposit and withdrawal purposes.
• Communications you send to our support team, including complaints and inquiries.

b) Information collected automatically:

• IP address, web browser type, operating system, and device information.
• Activity log data including pages visited, session duration, and in-platform actions.
• Geolocation data (state/region) based on IP address to ensure legal compliance.
• Cookie information and device identifiers for session verification and security.

c) Information from third parties:

• Verification data from accredited KYC service providers.
• Transaction information from payment providers such as FPX, Touch 'n Go, and GrabPay for the purpose of verifying transactions.
• Anti-fraud information from certified third-party screening services.

3 How We Use Your Data

Every piece of data we collect has a clear and legitimate purpose. mau777 does not use your data for purposes not stated here without first obtaining your additional consent.

• Account Management: Creating, verifying, and maintaining your account; processing logins and keeping your session secure.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions in under 3 minutes using supported local payment methods.
• Legal Compliance (KYC/AML): Verifying your identity and ensuring the platform is used in compliance with anti-money laundering (AML) and counter-terrorism financing (CTF) laws.
• Security and Fraud Prevention: Detecting and blocking suspicious activity, unauthorised access attempts, and platform misuse.
• Customer Support: Answering inquiries, resolving complaints, and providing technical assistance via live chat or email.
• Platform Improvements: Analysing usage patterns in aggregate to improve design, performance, and user experience.
• Marketing Communications: Sending information about promotions, bonuses, and exclusive offers — only if you have consented to receive such communications.
• Responsible Gaming: Monitoring gaming patterns to identify signs of problem gambling and offering appropriate assistance when needed.

4 Sharing Information with Third Parties

Mau777 only shares your personal data in limited and necessary circumstances. We do not disclose your information to anyone except in the following situations:

• Payment Service Providers: FPX, Touch 'n Go eWallet, GrabPay, MAE, and our banking partners receive only the transaction data necessary to process your payments securely.
• KYC Service Providers: Accredited third-party identity verification companies receive your identification information for legal compliance purposes only.
• Game Providers: Companies such as Pragmatic Play, PG Soft and Evolution receive only the minimum session data required to deliver game content.
• Competent Authority: Where required by law, court order, or regulatory authority directive, we will disclose the necessary information to the relevant authorities.
• Audit and Compliance: Independent auditors conducting compliance and security reviews of the mau777 platform may access certain data under strict confidentiality agreements.

All mau777 third-party partners are bound by data processing agreements that require them to protect your information to a standard equal to or higher than this Privacy Policy.

5 Security and Data Protection

Mau777 continuously invests in cybersecurity infrastructure to ensure your personal data is always protected from both external and internal threats. Key security measures we employ include:

• 256-bit SSL/TLS Encryption: All communications between your browser/app and mau777 servers are encrypted using the latest SSL/TLS protocols, ensuring data cannot be intercepted during transmission.
• Data at Rest Encryption: Sensitive data stored in our databases, including financial and identity information, is encrypted using the AES-256 algorithm.
• Two-Factor Authentication (2FA): We encourage users to enable 2FA to add an extra layer of security to their accounts.
• 24/7 Monitoring: Our intrusion detection system runs at all times to identify and respond to any suspicious activity in real time.
• Regular Penetration Testing: mau777 undergoes regular independent security testing to identify and patch any vulnerabilities before they can be exploited.
• Strict Access Control: Only staff with a legitimate business need are permitted to access user personal data, and all access is logged for audit purposes.

While we take comprehensive measures, no system is truly 100% secure against all threats. You also play an important role in keeping your account safe — use a strong password, do not share your login details, and contact us immediately if you suspect any unauthorised access.

6 Cookies and Tracking Technologies

Mau777 uses cookies and similar tracking technologies to enhance your experience, ensure platform security and understand how users interact with our services.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session management and security. These cookies cannot be disabled as the platform will not function without them.
• Performance Cookies: Collecting information about how you use the platform (pages visited, time spent) to help us improve user experience. This data is collected in aggregate and does not personally identify you.
• Functional Cookies: Remembering your preferences such as language, display settings, and game choices to deliver a more personalised experience.
• Security Cookies: Helping detect suspicious activity, failed login attempts, and potential signs of fraud.

You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect platform functionality. For more information on managing cookies in popular browsers, please refer to your browser's official documentation.

7 Your Rights Regarding Personal Data

As a mau777 user, you have clear and enforceable rights regarding your personal data. mau777 is committed to respecting and facilitating the exercise of these rights:

To exercise any of the above rights, please contact the mau777 customer support team. We will respond within 30 business days. For more complex cases, this period may be extended, but you will be informed.

8 Data Storage and Deletion

Mau777 only retains your personal data for as long as necessary for the purposes stated in this Policy or as required by applicable law.

• Active Account Data: Retained for the duration your account is active and for a reasonable period following account closure.
• Financial Transaction Data: Retained for a minimum of 5 years after a transaction occurs, in accordance with anti-money laundering legal requirements.
• KYC Records: Retained for a minimum of 5 years after the business relationship between you and mau777 ends.
• Support Communication Log: Retained for 2 years for quality control and dispute resolution purposes.
• Marketing Data: Retained until you withdraw consent or request deletion.

Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to you. The deletion process uses methods that comply with security standards to ensure data cannot be recovered.

9 Changes to This Privacy Policy

Mau777 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the technologies we use.

When we make material changes, we will:

• Updating the "Last Updated" date at the top of this document.
• Displaying a clear notice on the platform's home page for a minimum of 14 days before the changes take effect.
• Sending email notifications to the address registered in your account.

Continued use of the mau777 platform after changes take effect will be considered acceptance of the updated Policy. We encourage you to review this page periodically to stay informed about how we protect your privacy.

10 Contact Us About Privacy

If you have any questions, concerns or complaints regarding how mau777 handles your personal data, our Data Protection Officer team is here to help:

• Privacy Email: [email protected] (subject: Privacy Enquiry)
• Live Chat: Available on the mau777 platform, 24 hours a day, 7 days a week.
• Target Response Time: Within 5 business days for general inquiries; 30 days for formal data rights requests.

We are committed to handling every privacy inquiry seriously and professionally. Each complaint will be investigated transparently, and you will be kept informed of the progress of your case.